Water Security Agency

Client Services

Have a water project? Wondering how to get permits? Give our Client Service Agents a call – we’re here to help!

The Water Security Agency has launched a client service model as part of the new organizational structure and our commitment to service excellence. The implementation of the client service model and the new service standards will help us create exceptional client service.

The new model features Client Service Agents who are the central point of contact for all WSA inquiries. Overall, we want to see 90 per cent of client calls, messages and emails that are received during normal business hours answered within one business day. The new model will ensure clients are speaking to someone who can best help answer questions and collaboratively solve problems.

Contact us:
Monday – Friday
8 am – 5 pm
Closed weekends & statutory holidays